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To our hospital directors, clinic owners, and medical teams across Kenya:

Over the past few months, we’ve spoken with dozens of doctors, hospital administrators, and finance managers across Nairobi and the counties. Across every consultation, one big question keeps coming up:

We know that navigating changes in Kenya’s healthcare financing and digital regulations can feel overwhelming. New circulars are published, system guidelines are updated, and as a hospital leader, you need to know with 100% certainty that the software running your facility is keeping your operations safe, compliant, and ready.

We want to give you a direct, transparent update on where we are, what we’re currently completing, and what this means for your facility.

The Short Answer: We Are in Testing and Going Live Very Soon

Here is the plain truth of where things stand:

• The Architecture Is Built: We engineered WIK HMS from day one around modern digital healthcare standards. Our system natively uses ICD-11 diagnostic coding, standardized FHIR health record models, and itemized billing structures that align with national health packages.
• We Are in the Official Certification Process: We are actively progressing through the formal testing framework with the Digital Health Agency (DHA). Our engineering team is running the required test scenarios, verifying client lookup protocols, and completing the validation steps required before final production approval is issued.
• Go-Live Is Right Around the Corner: As soon as the certification review is concluded, direct SHA features will be unlocked seamlessly right inside your WIK HMS dashboard.

We intentionally chose not to rush an unstable, unverified tool into busy triage rooms. We are completing the proper technical groundwork to ensure that when it turns on, it runs smoothly, prevents front-desk freezing, and protects your hospital’s revenue.

Clinicians reviewing electronic health records and diagnostic classifications in a modern consultation setting.

What Does This Mean for Your Hospital Today?

You might be wondering: "While WIK HMS completes the final certification steps, does our hospital face any operational or claims disruption?"

The clear answer is: absolutely not.

During this national rollout window, the official SHA Provider Portal (portal.sha.go.ke) remains fully open, active, and accessible to all healthcare providers.

Here is why this gives your facility the best of both worlds:

• Fast, Independent Front Desk: Your receptionists register patients, nurses triage, doctors consult, and pharmacists dispense without relying on external network dependencies. Nothing freezes or slows down your waiting room during peak morning hours.
• Pre-Validated Billing Summaries: When a patient is discharged, WIK HMS compiles an itemized summary of every consultation, lab test, bed fee, and prescribed medicine—automatically tagged with the proper ICD-11 codes. Your billing officer simply uses this clean summary to submit the claim on the SHA portal in minutes—with zero guesswork and zero surprise rejections.
• Full Data Protection (KDPA Aligned): Your patient records are fully secured in line with the Kenya Data Protection Act (2019). Role-based access ensures receptionists don't see medical notes, while doctors don't edit financial ledgers.

What Happens When Certification Is Complete?

When our final certification testing concludes, you will not have to buy new software, hire expensive IT consultants, or endure painful patient data transfers.

Because your clinical records, pharmacy inventory, and billing workflows in WIK HMS are already built to national data standards:

• The direct verification and claim submission modules will simply activate inside your existing dashboard.
• Your medical and billing staff will already be comfortable with the interface.
• Your patient histories, pharmacy batches, and ledger balances will remain intact.

It will be a smooth, seamless activation.

Our Commitment to You

At WIK Technologies, we don’t just write code—we build systems that protect the daily operations, financial solvency, and patient care standards of Kenyan medical facilities.

We are excited about the future of digital healthcare in Kenya, and we are proud to be doing the rigorous engineering work to ensure that your facility is at the forefront of this national journey.

If you have questions about your current setup, need guidance configuring ICD-11 diagnosis workflows inside WIK HMS, or want to walk through your hospital billing workflow, our team is always ready to assist.